688 - Ending a Business Relationship

If something isn’t working in any relationship, sometimes the best thing is just to end it. Learn more about how this might work for businesses in this episode.
Slow dialogue: 1:22
Explanations: 3:16
Fast dialogue: 18:26
Jerry: Who’s going to break the news to Tech Experts?
Camila: You mean about pulling the plug on using their services?
Jerry: Yeah, the contract we signed with them last year is almost up, and as we decided last month, we’ll be going with another company.
Camila: I think we should hold off on telling them until after all of our current projects are done. We still have two more in the hopper.
Jerry: Okay, but I don’t want to drag our feet in telling them, even if we’re not happy with their service. As a professional courtesy, we should let them know soon.
Camila: That may be true with other companies, but Tech Experts has really let us down this past year. If we didn’t have an airtight contract with them, we would have switched companies long ago.
Jerry: Well, maybe they’ll learn from their mistakes. After all, they’ve been in business a long time.
Camila: Yeah, but old habits die hard. And if you ask me, the company is on its last legs. It’s only a matter of time before they lose most of their customers, at the rate they’re going.
Jerry: I don’t know about that, but I do know one thing. It’s a good thing you’re not their PR rep!

Script by Dr. Lucy Tse