744 - Dealing With a Mistake

Most mistakes aren’t serious, but you need to know how to deal with them when you make them. Find out how in this episode.
Slow dialogue: 1:16
Explanations: 3:09
Fast dialogue: 16:11
Boss: What is going on here?!
Jenny: There was a miscommunication.
Boss: A miscommunication?! There are 16 copiers in this office. Who ordered 16 copiers?
Jenny: No one did. Clearly wires got crossed somewhere. I’ll try to get to the bottom of this, but the copiers will be removed before lunch.
Boss: I can’t even walk to my office with all of these machines in here. How am I supposed to get any work done?
Jenny: I’m looking for the purchase order right now to see if the mistake was on our end or on their end.
Boss: Let me know as soon as you figure it out. I want to know who’s responsible for this.
Jenny: Right, I’ll let you know. No doubt it was just a clerical error. No harm, no foul.
Boss: No harm, no foul?! This screw up has cost me half a day’s productivity. I think that’s plenty of harm done.
Jenny: You’re right, sir. I stand corrected. I’m sure it was just an honest mistake.
Boss: Stop making excuses for the person responsible for this debacle. Jenny, why are you making excuses for the person responsible?
Jenny: You look thirsty. I’ll go get you some coffee right now!

Script by Dr. Lucy Tse