936 — Working with the IT Department

If you have a computer problem and don’t know how to solve it, consider calling someone in the IT department. Or not. Find out more on this episode.
Slow dialog: 1:20
Explanations: 3:20
Fast dialog: 16:05
Whenever I have a technology problem at work, I try to solve it myself. It’s not that I know a lot of about technology. In fact, the opposite is true. I’m pretty much a computer illiterate, but I still try.
Why do I bother? The answer is the IT department in my company. Every time I consult one of the IT specialists, they make me feel like an idiot. But this time, I had no choice but to call in the experts.
...
Leah: What seems to be the problem here?
Steve: My computer is acting up and I can’t get this file to open.
Leah: Move. Let me take a look. Ha, of course your computer is acting up. I don’t know what you did to it, but it’s really screwed up.
Steve: I’m not sure how I could have done that.
Leah: Me neither. This is configured all wrong. And the reason you can’t open this file is because it’s encrypted. Did that occur to you?
Steve: No, I guess I didn’t.
Leah: I’ll fix everything, but try not to screw it up again.
Steve: I’ll do my best.
...
See what I mean?

Script by Dr. Lucy Tse